Fresenius core values
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

• Responding to routine inquiries from executives, managers and employees relating to HR policies, practices, processes and systems

• Processing basic HR and benefits transactions and supporting the auditing of information

• Acting as the initial point of contact for managers and employees with routine HR systems and process support

• Adhering to established processes, procedures, and systems to resolve employee inquiries

• Providing superior customer service by promptly responding to inquiries

• Communicating professionally, tactfully and discretely when handling sensitive and confidential information

• Meeting performance measures and adhering to customer service standards

• Escalating non-routine matters to appropriate individuals or groups

• Maintaining records relating to employee inquiries via a case management tool

• Participating in information sharing with other service center representatives, identifying trends and passing recommendations for improvements to the HR Operations representatives (Tier II administration team)

• Supporting the HR team by providing clerical and administrative support

• Acquiring job skills and learning company policies and procedures under close supervision

• Assisting with various projects as assigned by the direct supervisor

Our requirements:

• Proficiency in English is a must

• Knowledge of a second language (such as German, French, Spanish, Portuguese, Italian, Serbian, Turkish, Polish, Romanian)

• Ability to follow strict policy guidelines and recognize situations requiring call escalation

• Proficiency in Microsoft Office Suite

• Ability to work in a fast-paced environment

• Strong problem-solving, analytical and critical thinking skills

• Excellent written and oral communication skills

• Ability to work in a collaborative team environment

Our offer:

• Flexible working hours (start between 6: 30 a.m. – 9 a.m.)

• Hybrid working model (min. 2 days per week in the office)

• Private medical care in LuxMed

• PZU life insurance (voluntary)

• Unlimited international travel insurance (with a global range)

• Benefits System platform (120 points/month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course costs)

• Studies reimbursement (up to 50% of study costs)

• Work abroad possibility (up to 30 days/year)

• Recommendation programme (2000–2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN/year)

• Childcare refund (up to 900 PLN/year)

• Glasses and contact lenses reimbursement (500 PLN/year)

• Occasional gifts (e.g. 1st work anniversary gift)

• Office team-building activities and events