• Monitor the firm’s accounts receivable and identify overdue accounts.

• Identify outstanding account receivables

• Investigate historical data for debts and bills

• Contact customers with overdue accounts and attempt to either collect the overdue amount

• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.

• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

• Resolve customer issues and complaints concerning billing.

• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Check deposits and determine which payments were received.

• Match incoming transactions.

• Reconcile end of month reports

• Process chargebacks.

• Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations.

• Complete collection activity for outstanding invoices by making and receiving phone calls and email and other collection methods

• Meet collection objectives by implementing collection plans that are in alignment with corporate, business unit, and department goals and aging protocols

• Be responsive to customers, partners, and managers

• Use systems to document the activity of individual customer accounts and on an ''as needed'' basis, work with the other departments such as Sales and Billing to resolve billing issues

• Perform other assigned tasks and duties necessary to support the Order to Cash Department.

• Collaborate with credit department to ensure credit risk is minimal.

Our requirements:

• Professional education, Academic degree or equivalent diploma in relevant subject matter (Economics, Finance and Accounting, Polish Accountants' Association)

• Work experience in order to cash teams (> 3 year) (experience in the SSC environment will be an advantage)

• Ability to work in a team

• Ability to set priorities and self-manage high volume workload (Ability to work independently)

• Good analytical skills with ability to organize and analyze data

• Ability to work with ERP systems (knowledge of SAP will be an advantage)

• Ability to work in Microsoft Office or related environment (in particular practical knowledge of MS Excel)

• Fluency in the English language in the business environment (at least B2)

• Additional language knowledge (different than Polish and English) will be an asset.

Our offer:

• Flexible working hours (start between 6: 30 a.m. - 9 a.m.)

• Hybrid working mode (min. 2 days per week in the office)

• Private medical care in LuxMed,

• PZU life Insurance (voluntary insurance)

• Unlimited international travel Insurance (with a global range)

• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)

• Language courses reimbursement (up to 70% of course reimbursement)

• Studies reimbursement (up to 50% of study reimbursement)

• Work abroad possibility (up to 30 days / year)

• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)

• Holiday allowance (up to 800 PLN / year)

• Childcare refund (up to 900 PLN / year)

• Glasses and contact lenses reimbursement (500 PLN per year)

• Occasional gifts (e.g. 1st year anniversary gift)

• Office team building activities and events