At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Position Description:

The role of the EBS (Elanco Business Solutions) Pharmacovigilance Services Associate is to be the first line customer contact for all customer enquiries by e-mails and (possibly) phone. Examples of such enquiries include product technical enquiries, possible adverse events or product complaints. Associates will submit and follow-up suspected adverse events and product complaints in accordance with Elanco global and local guidelines.

Also, the EBS Pharmacovigilance Services Associate will support Sales and Marketing activities, as well as providing administrative support for ad hoc projects during the periods of the year when the workload related adverse events and products complaints allows (outside of parasitic season).

Functions, Duties, Tasks:

Technical Enquiries, Adverse Event and Product Complaint Reporting

• Receive e-mails, (possible) inbound calls or report forms from current and potential customers, (e.g. veterinarians, pharmacists, animal owners etc) and Elanco personnel. Examples of such enquiries include technical enquiries, adverse events, product complaints, product return/refund, or compensation.
• Place outbound follow-up emails and calls when required to acquire additional information.
• Answer questions and provide information based on relevant product documentation, training materials and Quality Documents, FAQ data bases, SPCs (Summary of Product Characteristics), package leaflets and material provided.
• Assist customers with any issues regarding to Elanco products and document any adverse event or product complaint reported in the Elanco PV system in accordance with policies and regulations.
• Ensure the timely reporting of high quality, accurate, complete adverse event and product complaint reports, obtaining additional information as required.
• Meet Quality Assurance Requirements and other key performance metrics

Affiliate Sales Support

• Working closely with the Nordic Sales & Marketing Managers to ensure timely, effective, and optimized execution across multiple touchpoints of Sales and Marketing activities in the Nordics.
• Admin support on ad hoc projects during low season, such as developing marketing materials, following up on market surveys and sales analyses.

Minimum Qualification (education, experience and/or training, required certifications):

• Veterinary nurse (veterinary technician), Veterinarian, Bachelor in life sciences / Bachelor in any discipline
• Multilingual required – Fluent written and verbal communication skills in either Danish / Swedish / Norwegian and English as well. Ability to translate the other Nordic languages to English (Finnish desirable, but not required)
• Excellent interpersonal, written and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns.
• Demonstrated ability to understand, interpret and impart technical / scientific knowledge at appropriate levels, and flexibility to learn about new products / diseases.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers.
• Strong sense of personal accountability, attention to detail and compliance mindset

Additional Preferences:

• Demonstrated experience in customer service, pharmacovigilance or veterinary practice
• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members

We offer:

• Career at one of the leading global animal healthcare companies
• Hybrid work type
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Recognition and reward platform
• Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status