At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
This role is accountable to support day-to-day maintenance of HR Service across many countries. This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence. The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle.
- Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.
- Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.
- At all times conveying a professional and efficient attitude following best customer service standards.
- Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
- Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams.
- Ability to work in a fast paced environment,
- Help educate the business on how they can navigate to access HR knowledge and content.
- Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).
- Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.
Expectations:
Education: Bachelor’s Degree
- Experience in HR or Shared Service Operations in international environment,
- Familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset),
- Ability to develop, implement and maintain processes based on industry best practices,
- Attention to detail; proven planning and organizational skills,
- People-centric mindset
- Excellent customer service and communication skills
- Problem solving and decision-making skills,
- Understanding of policy intent with knowledge of when exceptions should be applicable
- Supportive and enthusiastic team player
- Ability to handle sensitive, confidential information.
- Advanced English and Spanish. Portuguese nice to have.
Additional Preferences:
- Advanced in Microsoft Office
- Experience working in a remotely managed team; demonstrated ability to handle the role independently.
- Flexibility to work afternoon shift 3: 00 PM – 11 PM CET to accommodate different time zones may be required
- Work location: Warsaw or Guadalajara
We offer:
- Career at one of the leading global animal healthcare companies
- Hybrid work type
- Office located in the center of Warsaw (Rondo Daszynskiego)
- Extra days off
- Flexible working hours
- Sports cards (Multisport), private medical care, life insurance
- Employee Referral Program
- Open and inclusive environment which is supportive and welcoming of all diversity strands
- Animal-Friendly office
- Theatre tickets discounts
- Language learning platform
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Please see the job description for required or recommended skills.
Please see the job description for benefits.