Retention Specialist
Posted:
Friday, 12 April 2024
Valid Thru:
Sunday, 12 May 2024
Index Requested on:
04/12/2024 07:33:40
Indexed on:
04/12/2024 19:18:45
Location:
Kalispell, MT, 59901, US
Industry:
Professional Services
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Global Organization is hiring!
Description:
Maximus currently has a Retention Specialist opportunity with the Maximus Montana Employment and Training Project. This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services. Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.
Essential Duties and Responsibilities: - Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program. - Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance. - Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation. - Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs. - Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily. - Collaborate with team members to provide expertise and support in resolving participant issues effectively. - Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities. - Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication. - Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly. - Perform additional duties as directed by leadership to support program objectives.
Minimum Requirements: - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Previous Maximus experience preferred. - Previous incumbent experience preferred. - This position requires travel up to 10% of the time. - This position requires you to have reliable transportation to travel to other offices within the region.
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
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Benefits:
Please see the job description for benefits.
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