Description & Requirements

• Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.

• User setup and maintenance, including Active Directory and Azure authentication.

• Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.

• User support tickets.

• Responsible for staying current on the platform's new tools, capabilities, and updates.

• Monitor and report on user adoption.

• Certificate management.

• Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.

• Monitor application storage, user licenses, and system updates to ensure smooth operations.

• Work closely with users to gather feedback, resolve issues, and optimize system functionality.

• Administer changes with minimal disruption, adhering to established change management processes.

• Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.

• Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.

• Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.

• Collaborate with other DevOps team members for environment refreshes.

• Provides backup coverage for other team members, as needed.

• Sandbox environment management.

• Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.

• Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.

• Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.

• Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.

• Flexible with off-hours work as needed for critical deployments.

Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- Mentor and train other members of the dedicated DevOps team on AWS and automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering and remediation efforts for continual improvement.

• 5 + years of experience as a Salesforce Administrator
• Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
• Team player that can adapt in a fast pace and changing environment
• Ability to think strategically and deliver tactically
• Solid understanding of software development lifecycle (SDLC) and DevOps practices
• Salesforce Administrator certifications

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Qualifications:

Knowledge and experience with Salesforce Health Cloud (preferred)

Strong background in Salesforce deployment processes and tools

Experience setting up development orgs and data seeding.

Experience with Mulesoft and Marketing Cloud is a plus.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

96, 500.00

Maximum Salary

$

179, 400.00