Assistant Store Manager

Overview: < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < strong> Delta World Tire< /strong> is one of the area’s largest independent tire dealers, with over 30, 000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.< /span> < /p> < p style="margin-bottom: 0in; "> < span style="font-size: 12pt; font-family: 'times new roman', times; color: #595959; "> < /span> < /p> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> The < strong> Assistant Manager < /strong> is responsible for managing, selling and promoting all products and services offered by Delta World Tire by following the company’s store standards and expectations.< /span> < /p> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < /span> < /p> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < strong> Compensation: < /strong> $50, 000-$70, 000/year< /span> < /p> < p style="margin: 0; "> < /p> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < strong> Benefits: < /strong> < /span> < /p> < ul> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Competitive Bi-Weekly Pay< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Tuition Reimbursement, up to $3, 000 annually< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Paid Vacation and Sick Time< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> 6 Paid Holidays< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Medical, Dental and Vision Insurance < /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Life Insurance (Company paid)< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> 401(k) Retirement Savings Plan with Company Match< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Discounted Services on Personal and Immediate Family Vehicles< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Opportunity for Advancement!!!< /span> < br /> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < /span> < /li> < /ul> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < strong> Principal Duties and Responsibilities: < /strong> < /span> < /p> < p style="margin: 0; "> < /p> < ul> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Track all new returns, core returns and warranty parts for individual customers< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Other duties as assigned< /span> < /li> < /ul> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < strong> Qualifications: < /strong> < /span> < /p> < p style="margin: 0; "> < /p> < ul> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> High School Diploma or equivalent< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Prior experience as a Service Advisor is highly preferred.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Professional appearance and proven ability to work in a process driven environment< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Possess valid driver’s license and pass an MVR/background check screening.< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date< /span> < /li> < li> < span style="font-size: 12pt; font-family: 'times new roman', times; "> Ability to work a minimum of five days, including weekends< /span> < /li> < /ul> < p style="margin: 0; "> < /p> < p style="margin: 0; "> < span style="font-size: 12pt; font-family: 'times new roman', times; "> < em> Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.< /em> < /span> < /p> < p style="margin: 0; "> < /p>