Support Analyst

Posted: Tuesday, 13 May 2025
Valid Thru: Thursday, 12 June 2025
Index Requested on: 05/13/2025 07:17:43
Indexed on: 05/13/2025 07:17:43

Location: Jackson, MS, 39201, US

Industry: Advertising and Public Relations
Occupational Category: 21-1093.00 - Community and Social Services
Type of Employment: FULL_TIME

Delta Computer Systems, Inc is hiring!

Description:

Core responsibilities of the position include, but are not limited to, the following:

  • Technical phone support to customers in a remote environment.
  • Documentation of all customer communication through internal ticketing system, Team Support.
  • Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
  • Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications
  • Learning, understanding, implementing and training on a variety of software applications
  • Identification and communication of additional revenue streams/opportunities within the support arena
  • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
  • Travel – less than 15%

    The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also require several of the following attributes:

    Essential Qualifications

  • 3-5 years customer service experience in a technical environment desired
  • Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
  • Knowledge of IBM AS400/ environment desired but not requirement
  • Familiarity with using CRM Platforms to document all customer communication
  • History of use with Microsoft 365, Teams, and VOIP systems preferred
  • Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus
  • Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
  • A level of comfort appearing on camera for customer-facing and internal team calls/trainings.
  • Excellent verbal and written communication skills
  • Outstanding customer service and organizational skills
  • Exceptional analytical, troubleshooting and problem-solving skills
  • Positive, results-oriented mindset.
  • Ability to multi-task effectively and to consistently meet assigned deadlines.
  • Self-starter with ability to work well independently and in groups.
  • Ability to speak comfortably in front of a group of customers.
  • This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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