Maintenance Technician I

DUTIES AND RESPONSIBILITIES: Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core ValuesAdhere to Worcester Communities Policies, Procedures and SOPsEnsure all service requests and repairs are completed thoroughly and in a timely mannerMaintain an organized, clean, and safe work areaAssist maintenance team with monitoring inventory of equipment, tools, parts, and supplies at appropriate levelsCommunicate effectively with residents, fellow team members, and vendorsWork with the maintenance team to maintain an effective preventative maintenance programWork with the Maintenance Supervisor & Community Manager to adhere to budget guidelinesInspect grounds, buildings, and other community features as required to minimize liability concernsEnsure adherence to the company's safety and hazard communications programs, policies, and proceduresWork with the maintenance team to ensure that the physical condition of the community is maintained according to company operating and safety standardsWork with the maintenance team to ensure excellent curb appeal at all timesPerform scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manualsAssistance with record keeping of maintenance logs for snow removal, pool maintenance, light audits, preventative maintenance, and freon.Assist in the daily clean up of the exterior of the community including grounds, breezeways, office, model, and all common areasRoutinely performs the following duties to restore apartments to "market ready" status: Check all lights and replace as necessaryReplace or repair windows, latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, and closet doorsExamine, diagnose, and repair appliances as necessary. Inform Maintenance Supervisor & Community Manager of needed replacementsAssists in changing or removing appliances from apartments.Change locks and make keys when necessaryPrep/paints vacant apartment, if requestedCheck faucets, sink plugs and repair/replace as necessary. Replace washers when needed. Perform repairs to sinks, bathtubs, etc., when warrantedRemoves and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assist in moving abandoned furniture, appliances, etc., to dumpster when necessaryRepair or replace curtains, mini-blinds, ceiling fans, etcRepair plaster holes in walls, paint as necessaryInspect bathroom tiles, and perform minor repairs/replacementsInspects A/C and heating system for proper operation. Change A/C filtersAssists with cleaning as required. Operate carpet-cleaning equipment to clean carpetsLends assistance during trash-out of apartment; e.g., moving heavy/bulky items to the dumpster Report accident and emergencies to the community manager immediately and by use of the appropriate reporting proceduresParticipate in on-call rotation for emergency serviceMaintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding thesePerform additional tasks and responsibilities as requiredFlexible and capable of prioritizing tasks when working in a busy and changing environment SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities QUALIFICATIONS: High school diploma or equivalent requiredA valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to fulfill all of the job's functionsAt least one year of maintenance experience is preferredOther licenses and certifications as required by local, state, or federal lawAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsBasic hand tools (not provided by the community)The position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipmentAll equipment must be used without jeopardizing the safety of themselves, fellow associates, and residentsAppropriate safety equipment and apparel must be worn including proper footwear/ work bootsComputer skills required: Microsoft Office, Google Business Suite, Entrata Property management software required ATTENDANCE/TRAVEL: Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requestedTravel may be required as necessary to attend training and other company functions COMPETENCIES: Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational valuesCustomer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitmentsDependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate planInterpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new thingsOral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetingsOrganizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversityPlanning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plansQuality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quicklyStrategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditionsWritten Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to standFrequently required to walkContinually required to utilize hand and finger dexterityFrequently required to climb, balance, bend, stoop, kneel, or crawlContinually required to talk or hearOccasionally exposure to wet and/or humid conditions (non-weather)Occasionally work near moving mechanical partsOccasionally work in high, precarious placesOccasionally work around fumes, airborne particles, or toxic chemicalsFrequently exposure to outside weather conditionsOccasionally exposure to extreme heat or cold (non-weather)The team member must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds