Coordinator for University Success Center

Summary/Objective Southwest Baptist University (SBU) is a Christ-centered institution committed to academic excellence, servant leadership, and preparing students for lives of faith, learning, and service. The Coordinator for Student Success Center provides administrative, scheduling, assessment, accreditation, survey, and institutional reporting support. The position supports the Assistant Provost for Student Success, success coaches, and the daily work of the Student Success Center while coordinating assigned institutional effectiveness processes and systems. Essential Job Duties Student Success Center Support Coordinate schedules, appointments, meetings, and shared calendars for the Student Success CenterProvide administrative support for the Assistant Provost for Student Success and success coachesAssist with communications, records, meeting materials, follow-up items, and routine office operationsHelp students connect with appropriate success services and university resourcesMaintain organized and confidential student success recordsAssist with communication regarding academic probation and dismissal statusesMentor and monitor the academic progress of selected probation studentsProvide administrative support for any events run out of the Success Center (Check-Ins, FYE Events, etc.)Assist with preparation for fall check-insAssist with various retention efforts (grade alerts, withdrawals, advising, etc.) Assessment, Evaluations, and Surveys Administer the academic assessment process and support SPOL software managementCoordinate course and instructor evaluations through SmartEvalsCreate and administer institutional surveys through Microsoft TeamsCompile, organize, and distribute assessment, evaluation, and survey results to authorized usersDocument reporting definitions, sources, schedules, and procedures Data and Process Support Collect, validate, organize, and maintain data used for institutional reportingReview reports for completeness and resolve discrepancies with appropriate officesSupport recurring reports and identify practical improvements to data and reporting processesProtect confidential student and institutional information in accordance with university policy and FERPAPerform other related duties as assigned by the supervisor Position Requirements Required Christian worldview consistent with SBU's mission and the Baptist Faith and Message (2000)Bachelor's degree or an equivalent combination of education and relevant experienceExperience with administrative coordination, scheduling, records, data, or reportingProficiency with Microsoft Office, shared calendars, spreadsheets, and collaboration toolsAbility to learn and administer specialized software and reporting systemsStrong attention to detail, organization, and commitment to accuracyAbility to manage multiple deadlines and follow established proceduresAbility to communicate professionally with students, faculty, staff, and external contactsCommitment to confidentiality and FERPA complianceAbility to pass a criminal background check Preferred Experience working in higher education, student success, assessment, accreditation, or institutional researchExperience with SPOL, SmartEvals, IPEDS, SARA, or comparable reporting and assessment systemsExperience preparing reports and validating data from multiple sources Supervisory Responsibility None Work Environment Professional office setting with frequent computer use and regular interaction with students, faculty, staff, and external contacts. This position is non-exempt and paid hourly. Occasional schedule adjustments may be required to meet reporting, evaluation, survey, or accreditation deadlines. Physical Abilities Ability to perform prolonged computer and desk work.Ability to communicate regularly in verbal and written formats.Ability to use computers and standard office equipment.Ability to occasionally lift or move items up to 20 pounds.