Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling - the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

JOB SUMMARY:

Responsible for assisting in the day-to-day scheduling of the transportation vehicles in the Shoppa's transportation department. To ensure a culture of safety is fostered, trucks are maintained to Shoppa's standard, a high level of customer service is provided, loads are cost-effective and efficient, and DOT compliance is maintained.

ESSENTIAL FUNCTIONS:

• Assist in coordinating efficient loads, prioritizing around customer urgency, truck type, geographic considerations, etc. Dispatches each driver and confirms delivery of their daily delivery schedule. Ensures efficient turnaround time for loads so as to minimize driver down time between loads.
• Communicates daily with branch transportation members to ensure seamless execution of scheduled deliveries.
• Files timely reports for any delays, incidents, or accidents for the Transportation Department.
• Maintains DOT compliance files, including tracking mileage by state and creating reports for Accounting on IFTA.
• Implements procedures that will ensure a consistent and professional level of customer service from the Transportation Department.
• Understands and manages the administrative processes of the Transportation Department, monitoring billing activity for the department. Escalates matters to the appropriate manager for resolution when necessary.
• Sources and utilizes outside vendors to supplement deliveries during heavy sales periods. Monitors and tracks costs associated with outside trucking for use with asset acquisition planning.
• Resolves customer issues principally through phone conversations and email with the customer.

Qualifications

• 2-5 years' experience dispatching/coordinating transportation in a multi-site, multi-truck environment preferred.
• Knowledge of DOT/FMSCA and other associated government requirements/guidelines would be an asset.
• Exceptional organizational and interpersonal skills.
• Positive attitude, well groomed, professional appearance required. MUST be a team player.
• MUST have solid computer skills; experience with MS Access and Excel highly desirable

Physical Demands:

Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."

• 2-5 years' experience dispatching/coordinating transportation in a multi-site, multi-truck environment preferred.
• Knowledge of DOT/FMSCA and other associated government requirements/guidelines would be an asset.
• Exceptional organizational and interpersonal skills.
• Positive attitude, well groomed, professional appearance required. MUST be a team player.
• MUST have solid computer skills; experience with MS Access and Excel highly desirable

Physical Demands:

Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."