Operations Team Leader

Posted: Wednesday, 23 July 2025
Valid Thru: Friday, 22 August 2025
Index Requested on: 07/23/2025 19:26:27
Indexed on: 07/23/2025 19:26:27

Location: Macau SAR, MO, , MO

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Permanent, a division of Hermes, is hiring!

Description:

Responsibilities:
  • Be a real partner to sales team to optimize and simplify the back-office follow-up of all customer services, complaints, and repair cases, etc.
  • Responsible for the business performance of all service-related operations by monitoring the various KPIs
  • Support on store opening and closing and ensure accuracy of till controls and cash remittances
  • Review and comment all relevant reports related to till operations in the dedicated internal tool
  • Assist the stock team when needed in reviewing and correcting negative stocks or stock discrepancies
  • Act as a trainer for new joiners on processes & tools, communicate new features and or procedures
  • Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.
  • Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance, alterations, dry cleaning, spare uniforms
  • Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing
  • Follow up closely the quality of interactions of Sales & Service team with customers and make sure they are in line with Hermès Standards of Excellence
  • Manage and supervise the internal leather artisan and/or tailor; if any
  • Organize weekly morning briefing with Sales & Service Team and provide regular feedbacks to your Boutique Manager


Requirements:
  • Minimum 6 years relevant retail management operation experience in luxury brand, high-end fashion, jewelry and watch retailing industry or in similar capacity
  • Well-organized, rigorous, and reliable, able to organize his/her work autonomously
  • Pleasant, hard-working, service-minded with excellent communications skills
  • Proficient with computer skills and MS Office
  • Fluent in spoken Cantonese, English, and Mandarin

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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