Supervisor, Network Service Center

ABOUT THE COMPANY: Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Supervisor, Network Service Center to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture. POSITION PURPOSE: The Supervisor, Network Service Center (NSC) provides frontline leadership and operational oversight for the Network Service Center Specialists supporting Bluebird Fiber customers and network operations in a 24x7x365 environment. This position is responsible for ensuring effective customer support, Tier I network monitoring and troubleshooting, incident and ticket management, outage communications, and timely escalation of customer and network-impacting issues. The Supervisor serves as the operational leader on shift, ensuring the team maintains a strong sense of urgency, follows established processes, communicates effectively, and delivers an exceptional customer experience during both normal operations and high-impact network events. This is a shift-based leadership position and requires flexibility to work days, evenings, overnight shifts, weekends, holidays, and other schedules based on business and operational needs.