NOC Engineer

ABOUT THE COMPANY: Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com. Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture. POSITION PURPOSE: The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.