Operations Manager - Residence Inn/Fairfield by Marriott - St. Louis/Westport

Operations Manager Hotel Operations & Guest Experience Start Your Journey with Midas Hospitality: Midas Hospitality is seeking an energetic, hands-on, and service-focused Operations Manager to support the daily success of hotel operations. This leadership role is responsible for overseeing day-to-day activities across multiple departments, supporting associates, maintaining exceptional guest service standards, and ensuring the hotel consistently delivers outstanding operational performance. The ideal candidate is a proactive hospitality professional who enjoys leading teams, solving challenges, and creating an environment where associates and guests thrive. What You Will Be Doing: As an Operations Manager, you will play a critical role in the daily performance of the hotel by supporting departments, developing associates, and maintaining operational excellence. Responsibilities include: Oversee daily operations across Front Office, Food & Beverage, and other hotel departments as assigned.Serve as Manager on Duty (MOD) and provide leadership support during operational shifts.Lead, coach, train, and motivate associates to ensure exceptional guest service and adherence to company standards.Support recruiting, onboarding, training, scheduling, and performance development initiatives.Monitor guest satisfaction scores, address escalated guest concerns, and implement effective service recovery solutions.Conduct routine inspections of guest rooms, public areas, back-of-house spaces, and operational areas to maintain cleanliness, safety, and brand standards.Partner with department leaders to identify opportunities for improved efficiency, productivity, and service quality.Ensure compliance with Midas Hospitality policies, brand standards, safety regulations, and operational procedures.Assist with labor management, scheduling, inventory controls, purchasing for Office and F& B Department, and cost-management initiatives.Review operational reports, guest feedback, and performance metrics to identify trends and opportunities.Support revenue goals by maintaining quality standards, improving guest experiences, and collaborating with Sales and Revenue Management teams.Utilize Property Management Systems (PMS), reporting tools, and Microsoft Office applications to support daily operations.Respond to emergencies, operational challenges, and guest concerns with professionalism and urgency.Support hotel leadership with special projects, initiatives, and continuous improvement efforts. What You Bring: Previous hotel operations, hospitality management, or supervisory experience required.Experience in Front Office, Housekeeping, Food & Beverage, or other hotel departments preferred.Previous leadership experience managing teams, schedules, and daily operations.Strong understanding of hotel operations, guest service standards, and brand compliance.Ability to coach, motivate, and develop associates.Strong organizational, communication, and problem-solving skills.Experience with Property Management Systems (PMS), Microsoft Office, and operational reporting tools preferred.Knowledge of scheduling, labor management, budgeting, and cost control practices preferred.Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and respond to operational emergencies as needed. Physical Requirements: This position requires frequent standing, walking, bending, reaching, and movement throughout the hotel property. Candidates should be able to lift, push, pull, or move up to 35 pounds with or without reasonable accommodation. Work is performed in both office and hotel operational environments, including guest rooms, public areas, back-of-house spaces, and exterior grounds. What We Offer: At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive: Growth and development opportunities and access to learning resources.Competitive Paid Time Off (PTO) policies.Medical, Dental, and Vision insurance options.401(k) with company match.Employee Assistance Program (EAP).Hotel and travel discounts.Employee recognition programs and career advancement opportunities. About Midas Hospitality: Founded in 2006, Midas Hospitality has grown into a leading hotel development and management company with more than 1, 000 associates and a portfolio of 60+ hotels across 14 states. Through partnerships with Marriott, Hilton, andIHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We believe in creating an environment where team members can build rewarding careers, contribute meaningful work, and be recognized for their achievements. Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.