Manager of Care Coordination

POSITION SUMMARY The Manager of Nurse Care Coordination (RN) is responsible for the leadership, development, implementation, and oversight of KC CARE's Nursing Programs. This position provides supervision of Nurse Care Coordinators, and assigned nursing staff while ensuring patients receive comprehensive, patient-centered care that addresses medical, behavioral health, social, and community-based needs. Serving as the operational leader for Population Health nursing services, the Manager provides clinical oversight, workflow development, quality monitoring, and staff development. In partnership with the Vice President of Population Health, the Manager supports population health strategies, value-based care initiatives, quality improvement efforts, and compliance with organizational, grant, payer, and regulatory requirements. The Manager also serves as a clinical resource for complex patient needs, fosters interdisciplinary collaboration, and leads initiatives that improve patient access, care transitions, chronic disease management, specialty services, and overall health outcomes. KC CARE CULTURE CODE KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity Always strive for improvement; keep learning Own your work, action, and mistakes no one is perfect Have fun work should be fun and we want you to have fun at KC CARE KC CARE CULTURE VALUES Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed. Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures compliance with and supports organizational performance for Patient-Centered Medical Home (PCMH), Primary Care Health Home (PCHH), HRSA, Medicaid, value-based care, grant-funded initiatives, and other applicable federal, state, and payer programs through effective care coordination, care management, quality improvement, and population health activities Provide direct patient care as needed, including conducting assessments, developing treatment plans, and delivering nursing interventions. Maintain accurate and timely documentation of patient care in the Electronic Health Record (EHR) system. Foster a patient-centered approach, ensuring that all patients receive compassionate and respectful care. Provides direct supervision and leadership of Population Health nursing staff and nursing programs. Oversees nursing workflows related to care management, chronic disease management, specialty services, transitions of care, preventive services, and population health initiatives. Ensures nursing programs operate in accordance with evidence-based practice, organizational policies, and regulatory requirements. Partners directly with the Vice President of Population Health to establish departmental goals, strategic priorities, quality initiatives, and workforce planning. Provides coaching, mentoring, and professional development opportunities for nursing staff. Monitors nursing productivity, quality measures, patient outcomes, and program effectiveness. Participates in workforce planning, recruitment, retention, and succession planning for nursing and care coordination staff. Oversees nurse-led care management programs for high-risk, medically complex, and vulnerable patient populations. Leads nursing initiatives focused on chronic disease management, preventive care, care transitions, specialty care and population health outcomes. Collaborates with clinical leadership to develop protocols and workflows that support team-based care and improve quality performance. Ensures appropriate coordination between nursing, medical, behavioral health, dental, pharmacy, and community-based services. Utilizes population health data and quality metrics to identify gaps in care and implement interventions to improve outcomes. Oversees quality monitoring and performance improvement activities for nursing programs. Tracks and reports key nursing and population health metrics, including care management outcomes, transitions of care, preventive services, and quality measures. Collaborates with the Vice President of Population Health and Quality Department to develop strategies that improve clinical outcomes and patient experience. Reviews program outcomes and identifies opportunities to improve patient engagement, care gap closure, referral completion, and access to services. Serves as an escalation resource for complex patient situations and barriers to care that require interdisciplinary collaboration. LEADERSHIP COMPETENCIES People Management - Identifies strengths and weaknesses, evaluates workloads, and splits tasks among team members accordingly; accurately identifies and responds to the expression of feelings to prevent conflict and develop relationships to provide the psychological safety needed to thrive in the workplace; clearly defines employee roles and responsibilities; establishes common ground while also nurturing individual talents, meaningfully connecting teammates in ways that encourage further interaction; sets standards for communication and models those behaviors; leads by example. Operations Management - Directs and guides operations in alignment with the KC CAREs overall mission, vision, and culture code; ensures the execution of efficient processes to maximize KC CAREs resources. Strategic Leadership - Balances the day-to-day with future plans; creates better processes and solutions and motivates others to do the same; creates teams that support strategic initiatives and propels them forward; effectively communicates strategies internally and externally; creates a culture to support strategies and provides mechanisms to implement them; fosters buy-in and enthusiasm with employees. MINIMUM REQUIREMENTS B.S.N. in Nursing Licensed as a Registered Nurse in the State of Missouri 5 years' experience in internal medicine/family medicine/community health 2 years' progressive management experience, including program planning, evaluation and budget responsibilities. PREFERRED REQUIREMENTS 10 years of clinical experience, with at least 5 years in a leadership or supervisory role. Strong knowledge of healthcare regulations, quality assurance, and clinical best practices. M.S.N. in nursing or related field Experience working in a community health or FQHC setting. Experience in Federal grant management WORKING CONDITIONS AND DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies. Physical Demands While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department. Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.