Call Center Representative

Posted: Monday, 10 March 2025
Valid Thru: Wednesday, 09 April 2025
Index Requested on: 03/11/2025 01:28:18
Indexed on: 03/11/2025 01:28:18

Location: Fenton, MO, 63026, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Jackson Hewitt is hiring!

Description:

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts


LOCATED IN FENTON MO!! START IMMEDIATELY! SERIOUS INQUIRIES ONLY PLEASE.

What you'll do here:

The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
  • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
  • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
  • Take ownership in assisting, researching, resolving, or escalating customer issues.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Diligently and accurately document customer records and cases.
  • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Utilize software, databases, scripts, and tools appropriately.
  • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.


Skills you'll bring for success:
  • 1 - 3 years previous call center experience
  • High School Diploma/GED or equivalent related business experience preferred
  • Strong written and verbal communication skills
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Patient and empathetic attitude
  • Strong time management and organizational skills
  • Comfortable working in a fast-paced environment
  • Computer literacy, ability to learn new technologies
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to learn in-depth knowledge of JH's products and/or services

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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