Responsibilities:

• The role is located in store and reports to Sales and Service Team Leader

• Handles all back office operation tasks including after sale service, CRM data update and analysis reports

• Works closely with related parties on after sales service

• Support Boutique Manager on all different reporting and analysis on important métiers

• Support Store Management on general store administrative tasks and maintenance

• Works closely with Store Management to ensure that all company policy/procedure in store are followed

• Manage back-office customer service-related tasks

• Assist with implementation and accurate use of Group IT Tools

• Identify the system weakness of boutique and advise plan of improvement

• Regular reporting to management and ensure information is well transmitted to related parties

Requirements:

• At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi- tasking customer-oriented environment

• Motivated to learn and to improve

• Proactive, self-initiated, detail minded, creative, good team player, good communication skill

• Flexible, good common sense and good problem solving skill

• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus

• Familiar in computer operation with very good knowledge on usage of excel