Supv Front Desk

Posted: Tuesday, 03 June 2025
Valid Thru: Thursday, 03 July 2025
Index Requested on: 06/03/2025 19:07:58
Indexed on: 06/03/2025 19:07:58

Location: Fort Leonard Wood, MO, 65473, US

Industry: Hospitality & Leisure
Occupational Category: 43-0000.00 - Office and Administrative Support
Type of Employment: FULL_TIME

IHG is hiring!

Description:

DUTIES AND RESPONSIBILITIES:

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
  • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
  • Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.
  • Hours are mainly 3 pm to 11 pm.

Work Area: Front Office

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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