Responsibilities:

The role is located in store and reports to Sales and Service Team Leader

Handles all back office operation tasks including after sale service, CRM data update and analysis reports

Works closely with related parties on after sales service

Support Boutique Manager on all different reporting and analysis on important métiers

Support Store Management on general store administrative tasks and maintenance

Works closely with Store Management to ensure that all company policy/procedure in store are followed

Manage back-office customer service-related tasks

Assist with implementation and accurate use of Group IT Tools

Identify the system weakness of boutique and advise plan of improvement

Regular reporting to management and ensure information is well transmitted to related parties

Requirements:

At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi- tasking customer-oriented environment

Motivated to learn and to improve

Proactive, self-initiated, detail minded, creative, good team player, good communication skill

Flexible, good common sense and good problem solving skill

Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus

Familiar in computer operation with very good knowledge on usage of excel"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"