Service Manager

Posted: Wednesday, 28 May 2025
Valid Thru: Friday, 27 June 2025
Index Requested on: 05/28/2025 19:30:40
Indexed on: 05/28/2025 19:30:40

Location: Columbia, MO, 65202, US

Industry: Financial Services
Occupational Category: 37-0000.00 - Building and Grounds Cleaning and Maintenance
Type of Employment: FULL_TIME

Gateway Dealer Network, LLC is hiring!

Description:

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Manager

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Service Manager

$52, 500.00 & Up DOE

Monday-Friday (7am-5pm) No Weekends

Great Benefits!

Essential Job Functions:

  • Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)

  • Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.

  • Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.

  • Keep accurate safety records, document service actions, lead discussions, and conduct meetings.

  • Collaborate with company management to support and implement growth strategies

  • Other tasks as assigned by management.

Qualifications:

  • Minimum of three years’ successful management experience, within the construction industry preferred.

  • Excellent organizational skills.

  • Demonstrated ability in providing excellent service to both internal and external customers through effective communication

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

  • High school diploma or equivalent.

Job Type: Full-time

Work Environment/Physical Demands:

  • Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.

  • Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.

  • Answering the phone and speaking with customers and employees.

  • The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.

Benefits:

  • Health, Dental, Vision, Life & Disability Policies

  • 401K Plan with Company Match

  • Company supported Health Savings accounts

  • Paid Holidays & Vacation

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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