Scheduling and Support Specialist

Position Summary The Clinical Scheduling and Support Coordinator provides essential administrative and operational support to ensure efficient clinic workflow. This role focuses primarily on scheduling while also supporting quality initiatives, front office operations, and referral processing. The coordinator must be adaptable, detail oriented, and able to shift responsibilities based on daily clinic needs. Essential Job Responsibilities Scheduling 50% Perform daily scheduling tasks including appointment creation, rescheduling, cancellations, and provider calendar adjustments. Monitor schedule accuracy and resolve conflicts or errors promptly. Support providers with schedule optimization and patient flow management. Communicate scheduling updates to patients and staff ina timelyand professional manner. Quality Support 20% Assistwith quality initiatives such as chart audits, data collection, and compliance tracking. Help ensure required documentation is completed accurately Follow up on missing or incomplete quality items to support clinic performance metrics. Participate inquality-relatedprojects and improvement efforts as assigned. Front Office Administrative Coverage 20% Provide coverage for front office operations includingcheck-in, check-out, insurance verification, phone support, and opening and closing procedures. Assistwith scanning, faxing, document management, and general administrative tasks. Deliver excellent customer service andmaintainprofessionalism during patient interactions. Support front office workflows during staff absences, high-volumeperiods, or operational gaps. Referral Coverage 10% Assistwith referral processing including entering referrals, verifying requirements, and preparing referral packets. Use payer portals (e.g., UHC) todeterminereferral requirements and authorization needs. Communicate with specialists, patients, and internal teams to ensuretimelyreferral completion. Qualifications High school diploma or equivalent required. Prior medical office or administrative experiencewith Electronic Health records experience stronglypreferred. Strong communication, organization, and multitasking abilities. Ability to learn and navigate multiple systems (EHR, scheduling platforms, payer portals). Demonstrated attention to detail and reliability. Physical & Work Requirements Ability to sit, stand, and move between departments as needed. Ability to manage multiple priorities in afast-pacedenvironment. Flexibility to adjust tasks based on daily operational needs. Flexibility to adjust todifferent locationsas needed.