Customer Service Representative

Posted: Friday, 06 December 2024
Valid Thru: Sunday, 05 January 2025
Index Requested on: 12/06/2024 07:26:32
Indexed on: 12/06/2024 07:26:32

Location: O Fallon, MO, 63366, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Chubb is hiring!

Description:

JOB DESCRIPTION

  • Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
  • Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents
  • Responsible for cross selling coverage to round out accounts
  • Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed
  • Complete additional tasks and other projects/duties as assigned


QUALIFICATIONS

  • Strong

    ABOUT US

    Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

    At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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