JOB DESCRIPTION The Auto Claim Manager for Total Loss will be responsible for overseeing the management and processing of Total Loss and Theft & Fire Personal Line and Commercial Auto Claims, ensuring that all claims are handled efficiently and effectively. This role involves leading a team in investigating and adjusting automobile fire and theft claims, assessing damages, determining coverage, negotiating total loss settlements, managing rentals, and addressing other relevant coverages associated with personal lines and commercial auto insurance. The ideal candidate will demonstrate strong leadership skills, analytical abilities, and a keen attention to detail while making informed decisions that prioritize customer service excellence. The Auto Claim Manager will collaborate with various stakeholders, including claimants, insurance agents, and legal representatives, to facilitate resolutions that align with company policies and industry standards, while also driving continuous improvement in claims processes and team performance.
Key Responsibilities: - Ensuring the delivery of timely and efficient service through the daily supervision of several examiners.
- Providing technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Reviewing individual adjuster work product and performance.
- Providing individual adjuster coaching and career development direction.
- Delivering timely performance management feedback and reviews to claims staff.
- Effectively control the use, work product and expenses of outside vendors.
- Develop and maintain strong business relationships with internal and external customers.
- Actively participate in committees and task force projects.
QUALIFICATIONS
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Please see the job description for required or recommended skills.
Please see the job description for benefits.