Customer Service Representative

Company Overview Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our customer service team at our Earth City, MO headquarters. Job Summary The Customer Service Representative will serve on a team that responds to customer requests regarding product information, account status, pricing, product, and service. If you have a successful track record of building strong relationships and meeting customers' needs, particularly in the manufacturing or industrial industry, we want to hear from you! Core Values: Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively. Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry. Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence. Passion for Service: Be responsive and dedicated to customers and ensure promises are met. Essential Job Duties: Work with distributors or original equipment manufacturers to serve existing customers on appropriate product recommendations for simple and low-complexity orders. Respond to inquiries and prepare quotes / orders using the Microsoft D365 F& O Enterprise Resource (ERP) system. Work closely with Sales Operations/Customer Service Managers, Plant Managers, and Product Group Managers to better serve customer needs. Build strong working relationships with customers. Resolve customer complaints and ensure overall customer satisfaction through professional customer support. Qualifications: 1+ year of industrial sales; inside sales, customer service, B2B or distributor sales. Experience working with ERP systems (Microsoft D365) preferred. High school diploma / GED equivalent required. Knowledge, Skills, & Abilities: Ability to learn "Beginner" practical knowledge of product and customer applications. Detail oriented and highly organized with the ability to manage multiple priorities. Ability to effectively communicate, both written and verbal, with all levels of a company and with customers Experience working in a Microsoft environment; working primarily with customers through email and telephone. Benefits: Competitive starting hourly rate ($21.63-$26.44/hour) with annual bonus potential. Full benefits package, including health, dental, life, vision, long/short term disability. Healthcare Advocate Patient Care. Tuition Reimbursement. Paid Time Off (PTO). Employee Referral Program. 401(k) plan with company match and Profit Sharing. #hp1