Manager, Import/Export Onboarding & Compliance

What you'll Do: Success in this role requires deep knowledge of perishable food logistics, rail operations, and US-Mexico agricultural regulatory requirements, with a strong sense of urgency and attention to detail. Successful candidate will assist customers and potential customers with compliance, setup, onboarding to successfully execute international shipments between the US and Mexico.

The Import/Export Onboarding & Compliance Manager is responsible for coordinating and expediting cross border rail shipments of frozen and chilled food products between the United States and Mexico. This role ensures regulatory compliance, temperature integrity, and on-time movement of goods primarily utilizing CPKC Rail. The position serves as the operational liaison between customers, rail carriers, customs brokers, freight forwarders, USDA, US Customs, SENASICA, Mexican Authorities, inspection facilities, cold storage operators, and internal supply chain teams to ensure on time movement of products between the US and Mexico.

Cross-Border Operations & Expediting • Assist customers and potential customers in navigating all regulatory requirements to ship product via rail between the US and Mexico • Work closely with customers, customs brokers, CPKC, and freight forwarders to track and ensure on time product delivery that meets or exceeds customer expectations • Coordinate with CPKC Railroad on railcar availability, interchange timing, terminal operations, and service disruptions • Monitor shipment status end-to-end, proactively resolving delays related to inspections, rail congestion, documentation issues, or cold chain variance issues. • Act as the primary point of contact between customers, receivers, rail carrier, brokers, inspectors, freight forwarders, and internal teams • Work closely with customers, customs brokers, CPKC, and freight forwarders to ensure timely and accurate customs filings • Coordinate with Senasica, ANAM, and other various regulatory agencies in Mexico to facilitate inspections and seal verifications at border inspection facilities and rail ramps within Mexico • Provide proactive status updates and exception management reporting including issues and escalations Documentation & Compliance • Review and validate import/export documentation including: • Commercial invoices • Folio 200 • Folio 500 • Pedimento • Bills of lading • Phytosanitary and sanitary certificates • Bonded Documentation • Inbound entry type 21 • Outbound entry type 31 • 300 logs • 3499 OS& D log • Maintain audit-ready records in compliance with USDA, SENASICA, and customs requirements

What Experience and Education You Need:

• 5 years of experience in cross-border logistics, import/export operations of perishable food. • High school Diploma • Executive presence as this is a customer, and Government facing position. • Working knowledge of rail transportation, preferably with CPKC Rail or other Class I railroads. • Strong working knowledge of export laws and regulations governing the movement of perishable products between the United States and Mexico for both import and export shipments. • Strong understanding of cold chain requirements for frozen and chilled food products. • Bilingual proficiency (English and Spanish) required.

What sets you Apart:

• Experience with rail-served cold storage or transload operations. • Direct experience working with USDA, Customs, SENASICA inspection and clearance regulations. • Prior experience in meat, poultry, dairy, produce, or frozen foods logistics. • Knowledge of railcar temperature monitoring systems and EDI platforms. • Excellent communication and stakeholder management skills. • High attention to detail and regulatory compliance. • Strong problem-solving and expediting mindset. • Ability to work in fast-paced, time-sensitive environments. • Proficiency in transportation management systems (TMS) and Microsoft Office. • Ability to work flexible hours aligned with rail operations and inspections.

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions. • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending. • Requires manual dexterity with normal hand and finger movements for typical office work. • Talking, hearing, and seeing are important elements of completing assigned tasks. • May require travel by automobile and airplane for business. • May require visits to warehouse operations in temperatures at or below freezing. • May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds. • Requires the use of various electronic tools.