Responsibilities

The Business Engagement Manager for Sales serves as the operational liaison between the Information Services (IS) organization and the Sales & Marketing department, which includes Sales Operations, Technical Sales, Marketing & Marketing Operations. This role translates complex business needs into actionable IS initiatives, prioritizes and manages incoming requests, and helps to ensure alignment with enterprise-wide roadmaps. By facilitating cross-functional collaboration, clarifying ownership and dependencies, and communicating progress transparently, the Business Engagement Manager enables the Sales & Marketing team to leverage technology effectively while supporting continuous improvement.

Key Responsibilities

• Translate Business Needs into Executable IS Work: Serve as the primary liaison between the Sales & Marketing department and IS, ensuring that business requirements are clearly defined, prioritized, and routed to the appropriate tools and teams for execution.
• Manage and Prioritize Business Requests: Own the intake, triage, and backlog of business requests (BRs) for the Sales & Marketing domain, clarify ownership and dependencies, and support continuous reprioritization based on evolving business demand and strategic alignment.
• Facilitate Communication and Roadmap Alignment: Drive alignment across cross-functional domain roadmaps by facilitating grooming and prioritization meetings, communicating scheduling and progress updates to stakeholders, and supporting the development of a unified, business-wide roadmap.

Additional Responsibilities

• Mentors and directs the work of others and has demonstrated ability to develop skilled associate
• May have direct reports
• Responsibility for relationships with outside partners and suppliers
• Resolves complex issues involving a suite of integrated applications without supervision
• Understands relevant system capabilities
• May lead a software evaluation
• Works with minimal supervision

Education, Experience, and Skills Required

• Bachelor's degree and at least 6 years of relevant work experience OR 10 years of relevant work experience is required
• Experience working with cross-functional teams and managing business requirements in a technology-driven environment
• Strong analytical skills
• Excellent verbal and written communication skills
• Strong organizational skills to track progress, clarify ownership, and ensure timely delivery
• Ability to work independently, mentor others, and collaborate effectively across teams
• Provide user support for Altec associates via phone, email and in person
• Willingness to work outside standard business hours to resolve issues or complete special projects
• Track and maintain communication with the customer from the beginning to the end of any established case, issue, or concern
• Participate in continuous improvement events
• Maintain company confidentiality
• Remain highly adaptable
• All other duties as assigned
• Must be willing to travel as needed to perform job duties up to 25%
• Supervisory responsibilities may be assigned depending on departmental needs and candidate experience.

Experience Level Adjustmnt

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.