Admissions Coordinator- Dialectical Behavior Therapy (DBT)

Job Title: Admissions Coordinator- Dialectical Behavior Therapy (DBT) Location: 1200 County Rd E, Arden Hills, MN 55112 Working Model: This role is fully onsite for the first 90 days, after which employees may choose to work either hybrid or fully remote (edit if this is for internal staff if applicable) Employee Type: 1.0 FTE - Full Time Schedule: Monday-Friday At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest--with 2, 000+ team members across 80+ locations in five states--we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values--Humility, Optimism, People-Centered, and Ethical Practice--we provide manageable caseloads, flexible schedules, and compensation options that work for you--from salary to production-based models. As an Admissions Coordinator- Dialectical Behavior Therapy (DBT), you will answer and route calls for patients and referrers seeking behavioral health services, scheduling appointments and managing referrals for Minnesota clinics. Maintain accurate patient records, handle EHR communications, address concerns, and support clinic operations through effective communication and administrative coordination. Full Time Benefits: Medical, Dental, Vision 401k, Long Term Disability, Short Term Disability and Life Insurance PTO and Paid Holidays Comfortable office environment Responsibilities: Promptly respond to phone calls from patients and referents seeking DBT and other behavioral health services, providing guidance and education on available options. Schedule patients by processing internal and external referrals and making outbound calls as needed. Manage DBT-related EHR inboxes and maintain the DBT waitlist in coordination with site leads and directors, ensuring accurate communication of scheduling outcomes. Verify and update patient demographic information while building positive relationships with referents and team members. Address patient concerns appropriately, participate in required meetings and trainings, and complete additional duties as assigned by leadership. Requirements: A high school diploma or equivalent. 6 months in an administrative role at Sagent. The role demands empathy and sensitivity when navigating complex patient situations, along with excellent verbal communication and critical thinking skills. Candidates must be self-motivated and able to multitask, manage stress, de-escalate situations, and problem solve effectively. Must be proficient in use of computers and typing skills. Compensation: This is a non-exempt position. Total earnings for this position will range from $19.70 - $20.88 hourly. *Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. * Employees in these positions are W2. Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.