Lead HR Specialist - Self Directed Services

Title: Lead Human Resources Specialist – Orion ISO & Morning Sun

Location: Golden Valley, MN
Schedule: Monday–Friday, standard daytime business hours
Remote Work: Eligible to work from home up to 2 days/week after 90 days of employment
Wage: $26.44/hour including full-time benefits

Position Summary

The Lead HR Specialist performs advanced employee enrollment, compliance, and operational functions for self-directed service programs across multiple states, contracts, and companies. In addition to fulfilling all HR Specialist responsibilities, this position serves as a lead resource for assigned contracts, providing training, guidance, audits, and coverage support to fellow specialists.

Working closely with the Senior HR Manager, the Lead HR Specialist supports department operations, projects, process improvements, and consistent application of HR policies and procedures.

Essential Job Duties and Responsibilities

• Employee Enrollment and Compliance: Manage client employee enrollment, background checks, employment documentation, and ongoing compliance with federal, state, and program requirements.
• Customer Service and Contract Support: Provide accurate, timely assistance to employees, employers, participants, and internal departments. Support multiple contracts and provide coverage as needed.
• Training and Team Support: Serve as a knowledgeable resource for assigned contracts, providing training, procedural guidance, troubleshooting, and support to HR Specialists.
• Quality Assurance and Audits: Review enrollment records, compliance documentation, and workflows to identify errors, coordinate corrections, and improve accuracy.
• Reporting and Administration: Coordinate New Hire Reporting, exclusion checks, wage reporting, compliance tracking, and other required administrative functions.
• Projects and Process Improvement: Coordinate and support department initiatives, system testing, workflow improvements, and implementation of new procedures.
• SOPs and Training Resources: Develop and maintain SOPs, user guides, training materials, and department reference documents.
• Team and Department Coordination: Represent HR at interdepartmental meetings, facilitate contract-specific team discussions, communicate updates, and support collaboration.
• Senior HR Manager Support: Assist with department priorities, compliance oversight, training, operational planning, special projects, and other assigned duties.

Required Skills and Qualifications

• Knowledge of employee enrollment, HR compliance, and document management.
• Excellent communication, customer service, and interpersonal skills.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Ability to train and guide coworkers while promoting teamwork and consistency.
• Independent judgment, critical thinking, problem-solving, and project coordination skills.
• Proficiency with Microsoft Office, electronic records, and HR-related systems.
• Demonstrated professionalism, accountability, adaptability, and confidentiality.
• Successful clearance of required Department of Human Services and Motor Vehicle background checks, including an acceptable driving record.

Preferred Experience

• College degree preferred.
• Experience in HR, employee enrollment, compliance, or related administrative functions.
• Knowledge of self-directed services and Financial Management Services (FMS).
• Experience supporting multiple states, contracts, or business entities.
• Experience with staff training, audits, quality assurance, project coordination, or SOP development.

Position Expectations

This is a non-supervisory lead role combining comprehensive HR Specialist responsibilities with advanced training, coordination, compliance, and operational support. The position requires initiative, independent judgment, flexibility, and the ability to serve as a dependable resource for HR Specialists and the Senior HR Manager.

Responsibilities and contract assignments may change based on organizational needs.