This position is essential for running an efficient and profitable service department. The Service Manager operates the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Responsibilities:

• Forecasts goals and objectives for the department and strives to meet them
• Prepares and administers an annual operating budget for the service department
• Understands, keep abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Leads, trains, motivates, and monitors the performance of all service department staff
• Directs and schedules the work assignments of all department employees; provides technical assistance as needed
• Conducts meetings with department employees to discuss activities and concerns
• Monitors technicians' payroll records
• Establishes and maintains good working relationships with customers to encourage repeat and referral business; greets all customers promptly and give fair estimates on costs and time required for repairs and maintenance
• Handles all customer complaints
• Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Controls the performance of the department using various tools and resources
• Maintains reporting systems required by general management and the factory
• Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
• Ensures that customers' service files are up-to-date and are readily available for reference
• Follow up on parts department orders to ensure parts availability
• Attends managers' meetings

Requirements

Education:

• High school diploma or the equivalent

Experience:

• Two years of experience working in a diesel repair facility
• Three years of supervisory experience preferred
• ASE certification preferred

Knowledge, Skills, & Abilities:

• Ability to read and comprehend instructions and information
• Excellent communication and managerial skills
• Some sales experience. Will be trained on the dealership's computer system
• Ability to operate the department profitably within dealership guidelines
• Professional personal appearance
• Ability to supervise and lead others

About Us

Join Nuss Truck & Equipment-recognized as the 2017 American Truck Dealer of the Year-and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest's largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipment-including paving products and services-Nuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the Midwest-Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)-Nuss continues to grow and lead with integrity, service, and expertise.

Other DetailsThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.