· Work at an advanced capacity and provide a high service level to strategic accounts serving large, complex, and/or international customers.

· Enter and maintain sales orders, customer request documentation, returned material warranty requests, change requests, and other information in a timely and accurate manner using established systems and procedures.

· Receive and record customer inquiries, answer questions and use judgement to escalate or refer complex inquiries to the appropriate internal resources; ensure customers receive timely status communications, track through to resolution, and record actions as directed.

· Communicate shipping process and expected delivery date to customers in alignment with standards; lead and/or conduct investigations to resolve shipping issues.

· Lead and/or conduct investigation of invoice and payment processing issues; contact customers on past due invoices, provide invoice copies and packing list copies as needed; review invoices and match payments to the invoices being paid; submit forms to have proforma invoices created, send proforma invoices to customers, and follow up with customer on payment and allocation.

· Coordinate communications between customers and internal departments to answer inquiries, investigate status, and resolve issues.

· Develop and/or run reports, review for accuracy, perform analyses, and distribute as required.

· Gather new business information (products, programs, contacts, etc.) from assigned customers, compile, record and communicate findings consistent with established procedures.

· Assist with reviewing, summarizing, and reporting quote information, margin and cost variances for assigned customers.

· Perform and/or lead data mining, reporting and analyses using ERP, CRM, Excel or other tools according to schedule and/or as assigned.

· Assist with quote, forecasting, and other data analysis projects.

· Assist with development of Customer Business Review (CBR) data and presentation for assigned accounts.

· Participate in Business Development, Quote Administration, Customer Onboarding, and related meetings and activities as requested.

· Demonstrate and support Nortech’s Mission, Core Values, policies and procedures at all times.

· May perform other duties and responsibilities as assigned.

The pay range for this role is $30.00 to $32.50 hourly. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, and other candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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