• Works under general supervision & performs a wide variety of semi-routine support activities in the customer care functions and may provide work leadership to fellow team members as needed.
• Ensures sales orders are created and processed on time following the contract review process.
• Manage customer requests and requirements and solves minor customer problems and enters data into Customer Relationships Management Tool (CRMT); delivers customer report cards and/or feedback to management.
• Gathers new business information i.e. new product, new programs, new contacts from assigned customers and enters into CRMT.
• Reviews quote information, analyzes margin and cost variances for assigned customers.
• Respond to customer’s verbal and/or written requests including order acknowledgments, lead times, etc.
• Facilitates the use of CRMT for the use of quoting, forecasting, customer interactions and customer complaints/corrective actions, and communicates as appropriate to Company personnel.
• Communicates shipping process and expected delivery date to customers in alignment with standards.
• Processes customer returned material warranty requests or customer change requests.
• Assists in the development of Customer Business Review (CBR)

The pay range for this role is $23.00 to $28.00 hourly. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, and other candidate qualifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.