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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

CNC Service Technical Phone Support will be responsible for providing telephone support to distributor service departments and customers. This person will advise and mentor field service technicians and other supporting services and departments.

What You Will Contribute:

• Assist in recommending Field Service Technicians based on proficiencies and requirements in order to optimally respond to machine service requests from customers
• Assisting the Parts Departments with warranty questions and issues
• Using machine tool manuals, technical documents, internal and vendor resources to research machine issues
• Ensuring customer commitments are implemented and planned to ensure complete customer happiness
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• Proven track record in servicing mechanical/electrical CNC machine tools; Okuma OSP control experience is helpful
• Complete working mechanical knowledge of CNC machine mills and lathes
• Solid understanding of Microsoft Suite and other business programs as necessary
• Excellent technical, communication, and presentation skills, along with proven analytical and problem solving abilities
• Strong customer service background to assist with all customer requests
• Solid logistics background to effectively dispatch service technicians to job
• Extensive electrical knowledge and troubleshooting including high voltage
• Must be adaptable to changes and able to deal with change, delays, or general work-related issues.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Monthly car allowance and fuel
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Req: 1362B