Quality & Technical Specialist (Hybrid)

Internal Close Date: September 29, 2026 Grade Level: 8A Salary: $28.21 - $41.38 per hour Salary Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range. Department/Location: Housing Choice Voucher OR Leasing & Occupancy Dept / 1001 Washington Ave N Summary The primary purpose of this position is to troubleshoot department-specific program software problems, tests and implements software updates, patches, and new release versions, and applies functional and technical knowledge of the program by auditing new admissions, participant files, and the performance accuracy and productivity of staff. The incumbent is also responsible for providing direct technical leadership and expertise to the Eligibility Technicians and HCV Inspectors. All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission, vision and values. Essential Duties and Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Audits new admissions and tenant files (LIPH); tracks and reports on program participant files to ensure accuracy of PIC submissions with respect to compliance of HUD. Provides one-on-one training to new technicians and group training to seasoned technicians to ensure they understand the complexity and the necessity of regulations. Establishes staff improvement targets and provides results to Department Head. Conducts regularly scheduled meetings with Technician Staff to reconcile participant file errors.Responds to staff issues, acting as a department contact with outside agencies & vendors to rectify issues that arise that may delay the processing of applications.Manages the operations of HUD PIC Reporting System and the Form-50058 Module and Sub-modules to ensure HCV Program is consistently and accurately reporting at HUDs threshold of 95% or greater. Monitors and corrects 50058 Error Reports and provides supervisors with an account of the errors for staff correction. Collaborates with HUDs PIC Coach to assess and resolve PIC reporting discrepancies. Communicates with MTCS/PIC Forums, other Housing Authorities, and various sources to remain current with HUD and PIC updates. Serves as the HCV Enterprise Income Verification Coordinator (EIV).Monitors program participant compliance using income-reporting requirements (EIV); coordinates repayment collection efforts with Finance and Accounting Departments assistance.Participates in the development and implementation of department policies, procedures, workflow, forms, and checklists, including revisions to Authority policy, owner manuals, and participant handbooks. Analyzes and applies HUDs Code of Federal Regulations and PIH notices to ensure that staff, families, and owners understand and comply with the rules and to assure that the interests of program participants are served and that our agency is protected.Responds to staff issues with department software, troubleshoots problems, and recommends software modifications. Coordinates activities related to testing and interfacing of patches and upgrades and performs testing of patches and upgrades. Develops and maintains tracking system to document staffs application problems. Tests applications from staffs perspective. Assesses and communicates with vendor regarding any problems that cannot be resolved on-site. Develops work instructions and procedural documentation relevant to the software and HCV or LIPH Program. Ensures and maintains data integrity of software by identifying and tracking errors, omissions, and misuse, and documents findings.Monitors and assists HCV with the portability process, ensuring post-billing is completed accurately and in a timely manner. Monitors HCV departmental efficiency and workload by reviewing and analyzing program reports and other available performance data. Creates routine and ad hoc reports and formulates demographic information describing current occupancy of resident communities or Housing Choice Voucher participant data to Senior Management, HUD, public agencies, housing advocates, and the public, as requested by the Department Head.Assists department leadership with special assignments as requested.Manages, tracks, and determines eligibility for the Minimum Rent Hardship request for LIPH (Leasing, Occupancy and Compliance).Completes triennial processing for HCV vouchers in YARDI Voyager 75. Performs other related duties as assigned. Behavioral Competencies MPHA expects all employees to exhibit the following behavioral skills: Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities. Office environment. The noise level in the work environment is usually moderate.