Customer Service Representative

Essential Job Functions

• Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
• Receives and responds to requested material specification changes and processes appropriate actions
• Submits project changes through internal operating systems as needed
• Ensures timely order entry and proactively manages order timelines for assigned account(s)
• Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
• Receives and responds to customer complaints and processes appropriate corrective action
• Supports pricing requests
• Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
• Prepares purchase orders for outside materials
• Prepares and reviews required business reports
• Helps to monitor the team's overall workload to level load as needed
• Helps to identify and share best practices
• Supports continuous improvement initiatives
• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum of 2 years of relevant experience required
• Prior display, graphic, and/or contract packaging industry experience preferred
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site or customer location

The expected salary range for this position is $45, 000 - $55, 000 annually. This role is also eligible for an annual incentive plan and for a full benefits package including medical, dental, and vision insurance; basic term life, AD& D, Short- and Long-Term Disability; EAP; 401(k) retirement savings plan; PTO and paid holidays.