HR Solution Center Representative

Job Description

Are you passionate about providing exceptional HR support? Join our world-class Human Resources Solution Center (HRSC) team! As an HR Solution Center Representative, you'll play a crucial role in delivering accurate and high-quality solutions to both internal and external customers. Sound pretty amazing? Then keep reading!

This position is located at our Arden Hills, MN Corporate Headquarters (hybrid work arrangement each week) and work hours are from 8: 00 - 4: 30.

Responsibilities:

• Act as front-line support for inquiries made via phone or our service request platform into the HR Solution Center
  
• You'll handle inquiries related to payroll, HR technology, learning systems, recruitment, benefits, and more
  
• Ensure all telephone calls and cases are responded to in a professional and timely manner and all information is entered into the HR Solution Center tracking system
  
• Work closely with functional departments (e.g., Benefits, Payroll, HR) to ensure accuracy of information being utilized
  
• Resolve customer questions fairly and efficiently to help the HRSC maintain their service and quality goals
  

Experience:

• HS Diploma required, Associates or Bachelor's degree desired
  
• Strong customer service experience; driven to help others with HR related questions; positive partner to solving problems and questions.
  
• Human Resources experience/exposure highly desired
  
• Familiarity with Microsoft Office tools (Teams, Word, OneNote) and experience using HR systems helpful
  
• Bilingual (Spanish) desired
  

Competencies:

• Strong passion and commitment to customer service
  
• As the first point of contact, you'll need excellent communication skills to provide professional and timely responses via phone and our service request platform
  
• Critical thinking skills
  
• Attention to detail and see the broader picture.
  
• Anticipation of "What's next" to understand potential downstream impacts
  
• Self-motivated to find answers and dig into issues to learn root cause and aid in their resolution
  
• Ability to juggle competing priorities
  
• Inquisitive and ability to operate with some level of ambiguity
  

Hourly hiring range: $21.03-$31.55

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.