Feed Warehouse

Feed Warehouse Reports To: Feed Department Manager Job Summary The Feed Warehouse employee is responsible for assisting with the daily operation of the feed warehouse and related facilities. This position is responsible for receiving, handling, storing, loading, and delivering feed and related products while providing courteous and professional customer service. The employee will help maintain accurate inventory records, keep the warehouse and equipment clean and organized, and follow all safety and cooperative policies. Key Responsibilities Responsibilities include warehouse operations, customer service, product handling, equipment and facility maintenance, safety, housekeeping, and other duties as assigned by management. The Feed Warehouse employee will maintain a positive attitude that promotes teamwork within the cooperative and a favorable image of the cooperative. Warehouse Operations Receive, unload, store, and organize feed and related products. Load feed and related products for customer pickup and delivery. Assist customers with loading and unloading products. Maintain accurate lot tracking of bagged feed and other warehouse products. Rotate inventory using first-in, first-out (FIFO) practices. Monitor inventory levels and communicate low or damaged inventory to the Feed Manager. Accurately complete sales, transfer, delivery, or other required tickets and records. Assist with maintaining accurate inventory records. Maintain an organized warehouse to ensure products are easily located and accessible. Inspect incoming products for damage or quality concerns and report issues to the Feed Manager. Assist with feed preparation, mixing, grinding, or other feed-related operations as assigned and trained. Assist with loading and unloading delivery vehicles. Operate forklifts, pallet jacks, skid loaders, and other equipment when properly trained and authorized. Assist with deliveries as assigned. Attend product training and cooperative meetings as requested. Follow established procedures for handling, storing, and transporting feed products. Sales and Customer Service Greet customers promptly and courteously with a friendly attitude. Assist customers with loading and unloading products. Answer the telephone promptly and courteously. Provide customers with basic product and warehouse information within the scope of training. Refer customer questions, complaints, pricing concerns, or other issues requiring management attention to the Feed Manager. Accurately complete sales and delivery documentation. Communicate delivery details clearly and accurately. Maintain a clean, neat, and professional appearance. Provide customer service that reflects positively on the cooperative. Safety and Maintenance Safety and maintenance involves following all applicable safety regulations and helping maintain equipment and facilities in safe working condition. Observe OSHA, state, and federal safety regulations. Follow all cooperative safety policies and procedures. Properly use required personal protective equipment (PPE). Operate equipment only when properly trained and authorized. Report unsafe conditions, damaged equipment, spills, or other safety concerns to the Feed Manager. Maintain a clean and orderly warehouse and work area. Maintain housekeeping and sanitation standards throughout the feed warehouse and related areas. Assist with routine cleaning and maintenance of warehouse and feed equipment. Report equipment problems or needed repairs to the Feed Department Manager. Properly maintain and clean delivery vehicles and equipment used in the course of assigned duties. Follow proper procedures for handling feed, equipment, chemicals, and other materials. Job Knowledge Understand the basic requirements and responsibilities of the Feed Warehouse Employee position. Develop and maintain knowledge of feed products, warehouse procedures, equipment, and safety practices necessary to perform the job effectively. Complete required training and remain current on procedures applicable to the position. Quality of Work Perform assigned duties accurately, efficiently, and in a timely manner. Follow established procedures for handling, storing, loading, and delivering products. Take care to prevent product damage, loss, or contamination. Maintain accurate records and documentation. Cooperation Cooperate with co-workers and management to safely, effectively, and accurately complete daily work. Communicate effectively with co-workers, management, customers, and delivery personnel. Assist other employees with warehouse and feed-related duties when needed. Initiative Begin assigned work in a timely manner without unnecessary direction. Recognize routine tasks that need to be completed and address them appropriately. Ask questions or seek direction when unsure of proper procedures. Report problems or concerns to the Feed Department Manager. Attendance and Punctuality Report to work as scheduled and be ready to begin work at the scheduled start time. Maintain dependable attendance and punctuality. Remain on the job and available to perform assigned duties during scheduled working hours, except during authorized breaks or approved absences. Problem Solving Address routine job-related issues in a professional and courteous manner. Identify problems involving products, equipment, customers, or warehouse operations and communicate them to the Feed Department Manager when assistance is needed. Follow established procedures when resolving routine issues. Do not make management, purchasing, credit, or policy decisions outside the scope of the position. Other Duties The Feed Warehouse Employee will uphold cooperative policies, perform other duties as assigned by management, and follow all established procedures related to the position. Uphold Cooperative Policies Follow all cooperative policies and procedures. Follow all safety, attendance, customer service, and operational policies. Maintain confidentiality of cooperative and customer information. Credit and Payment Policies Follow established procedures for customer payments and sales transactions. Do not extend credit or alter customer credit terms. Refer questions regarding credit, accounts, or payment arrangements to the appropriate manager or department. Keep personal accounts current in accordance with cooperative policy. Perform Other Duties as Assigned Perform other reasonable duties as requested by management that are consistent with the position and employee's training.