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Job Description:

The Office Services Site Manager is responsible for overseeing daily operations and delivering exceptional client service at an on‑site support services center. This role ensures a consistently high level of client satisfaction by responding promptly and effectively to client needs, while continually evaluating and improving operational processes in alignment with Opensity Solutions’ Standards of Operational Excellence. The Site Manager supervises all Service Specialists at the site, including recruiting, training, and supporting their ongoing professional development. In addition, the role is responsible for monthly reporting of production volumes to the Enterprise Operations Manager and reviewing performance trends with the client to ensure timely, efficient, and high‑quality service, while upholding Opensity Solutions’ established standards of service and best practices.

Essential Job Responsibilities

• Client Relations such as Monthly Management Report Compilation & Review, Attend Monthly meeting with Client, Assist with Annual End-User surveys, Ensure conformance with Semi-Annual Client Survey, Assist in preparation, presentation, and review of Annual Reports

• Serves as the principal liaison between Opensity Solutions, the client’s administration and Opensity Solutions site employees

• Provide excellent client service to all end-users at the site

• Continuously look for opportunities to increase the efficiency of our operation

• Seek opportunities to increase our capabilities and make recommendations to the key contact

• Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Involved in marketing Opensity Solutions support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site

• Recruits and interviews potential Opensity Solutions candidates for available positions at the site

• Hire, train, manage and evaluate all personnel assigned to the site

• Conducts training and performance reviews with all Opensity Solutions site team members

• Delegates tasks to Service Specialist, Hospitality Specialist, FDC and Records Specialists in order to meet all commitments

• Works with all employees to meet their individual needs and career path objectives

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles and collects all information necessary to provide the client with monthly management reports

• Responsible for managing overtime and other costs associated with their site

• Maintains a facility that is organized and meets tour quality standards at all times

• Directs in the orientation of client personnel to Opensity Solution' s method of operation within the location

• Display high ethical standard, integrity, work ethic, and loyalty

• Flexible to meet client needs

Qualifications & Requirements

• High School Diploma or equivalent experience

• Must be articulate and able to present in a professional environment.

• Minimum of 2 years' experience in a professional office services environment or other service industry

• Previous management experience in a client service oriented field

• Working knowledge of Microsoft Office products such as Outlook, Word & Excel

• Knowledge of copy machines and utilization of typical office services equipment and technology

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Attention to detail

• Strong initiative required; ability to work independently with minimal direct supervision

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 84, 000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual' s location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.