Eligibility Requirements: To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior. Also, accepting recent graduates (May 2025 or later).

JOB SUMMARY

As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations.

This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience.

This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first-level technical support for hardware, software, and network issues.
• Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals.
• Support employee onboarding and offboarding (account setup, access, and equipment).
• Document issues and resolutions in the IT ticketing system.
• Assist with software installations, updates, and patching.
• Participate in IT hardware/software inventory management.
• Collaborate with IT team members on support tasks and technology projects.
• Help with process documentation and improvement efforts.
• Support compliance with IT policies, security, and data protection requirements.

REQUIRED SKILLS AND ABILITIES

• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to follow instructions, troubleshoot problems, and document solutions.
• Interest in learning enterprise IT systems and processes.
• Organizational skills and ability to manage multiple tasks.

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION

• Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field.
• Minimum GPA of 3.0 or higher preferred.
• Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Exposure to computer hardware and basic troubleshooting concepts is beneficial.
• Willingness to learn and adapt to enterprise IT tools and processes.

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time.Empyrean is an Equal Opportunity Employer: including disability and protected veteran status