The successful candidate will know how Emerson AMS products are installed, deployed, and used by Emerson customer’s. You will work with Emerson local offices, project teams, and Marketing and Technology departs to satisfy customer technical requirements and drive next generation products. You can clearly communicate and direct our customers towards successful technical outcomes relating to product functionality. In addition to customer interaction, the AMS Principal Product Engineer will have opportunities to be exposed to, and work with, many Emerson organizations such as the Technology, Marketing, Lifecycle Services and Project Execution groups.

By joining Emerson as a Sr Principal Product Engineer, you will be part of a worldwide department that is providing third level support for customer issues with Emerson’s Asset Management Software (AMS) products, staffing assignments to perform customer projects such as software upgrades or general AMS consultation, and working with Marketing and Technology on next generation products.

Locations: Austin, TX, United States OR Eden Prairie, MN, United States

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Work directly with customers, Emerson Technical Support offices or representatives, Global Service Center (GSC) front line support engineers and technology development engineers on technical solution to AMS Device applications
• Travel (estimate 0-3 trips/year, typically a week or less per trip) to customer sites or other Emerson locations primarily in North America, potentially worldwide if opportunities arise
• Grow awareness and skills related to the full breadth of Emerson products that interact with the AMS software
• Provide feedback to Technology regarding our end user requirements of AMS Device Manager software based on the investigation of field issues
• Generate close consultative longer relationships with key Emerson customers in order to assist with their AMS Device Manager support needs

WHO YOU ARE: You step up to technical challenges, seeing them as opportunities. You invite input and share ownership and visibility. You readily adapt personal, interpersonal, and leadership behavior. You creatively problem solve. You adjust communication to fit the audience and the message for customers and Emerson collaborators. You deal comfortably with the uncertainty of change. You identify and seize new opportunities.

FOR THIS ROLE, YOU WILL NEED:

• Diploma/High School degree
• 10+ years of relevant experience
• 2+ years of experience working with control systems
• Creative problem solver
• Ability to work directly with the end user to resolve system issues on a running process
• Excellent written and verbal communication skills are essential to support regular interfacing with customers and other departments within Emerson
• Ability to work in the U.S. without the need for sponsorship now or in the future

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Bachelors Degree preferred
• 10+ years of direct Emerson Product Experience
• Strong preference for experience in Control Systems
• Desired experience and/or previous knowledge of AMS Device Manager and/or AMS Device Manager peripheral products

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values.

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