Job Description

POSITION SUMMARY

The Platform engineer will perform duties on application and web environments and help with the automation, support, and strategy of NMDP's emerging cloud and DevOps practices. This position also participates in a 24/7 production support rotation with an emphasis on system reliability and excellent customer service. We have preference for candidates local to the Twin Cities with easy access to meet on site at our World Headquarters in Downtown Minneapolis.
ACCOUNTABILITIES

NMDP Application, integration, and web server architecture and administration:

• Leads life cycle efforts to analyze requirements, design, evaluate, automate, and implement new middleware technologies and services. This includes working closely with IT development teams, users as well as vendors to define, implement, and maintain the best business solution.
• Drives operational efficiency by automating manual processes across supported applications.
• Architects, installs, configures, monitors and upgrades cloud and on-prem application and web server infrastructure. Provides daily administration duties for the application environments including support for developer tools.
• Monitors system performance, usage trends, and upcoming projects to do performance tuning and capacity planning.
• Ensure proper security infrastructure and configuration are in place and maintained.

COTS (Commercial Off the Shelf) System Administration, support, and troubleshooting:

• Administer security and configuration settings within COTS software as appropriate.
• Support the installation and configuration of COTS environments and applications.
• Design, Coordinate, Perform and implement COTS upgrades and new releases.

Support and Troubleshooting:

• Troubleshoots and provides service for support requests, incidents, and problems.
• Works with team members to improve overall support initiatives.
• Provides 24x7 on-call support for supported system problems.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

Knowledge of:

• Experience with Kubernetes.
• Experience working with cloud integration platforms - API Gateway, SQS and Amazon MQ.
• Experience with observability platforms such as Dynatrace, CloudWatch, Datadog and Splunk.
• Experience with enhanced monitoring capabilities such as open telemetry, distributed tracing, and log monitoring.
• Experience designing, implementing, or operating AI agents or agent-based automation solutions in production environments.
• Supporting and configuring Windows, Unix/Linux, and Java.
• Familiar with cloud and on-prem Database platforms such as PostgreSQL, RDS, Oracle or MS SQL.
• Familiarity and experience working with CI/CD pipelines.
• Scripting technologies - PowerShell, Ansible, Git and Puppet.
• Experience with APM or Infrastructure monitoring platforms.
• Experience in middleware integration technologies - IIS, Tomcat, WebLogic, WebSphere, IBM MQ, WSO2 or MuleSoft.
• Knowledge of authentication and authorization protocols (OAuth, JWT).
• Understanding of Databases, network, storage, virtual environments, and containerized applications.

Ability to:

• Excellent written and verbal communication skills.
• Deliver automation solutions and infrastructure as code.
• Strong interpersonal and organizational skills. Experience evaluating, installing, and supporting development environments and tools.
• Demonstrate success in working both independently and in a team environment.
• Demonstrate strong analytical and creative problem solving.

Education and/or Experience:

• Bachelor's degree in computer science, Management Information Systems, or related field. Equivalent related experience and/or education may be substituted for degree requirement.
• Two or more years' work experience in a position with general Platform system administration and/or COTS administration and support.

#LI-DNIResponsibilities

POSITION SUMMARY

The Platform engineer will perform duties on application and web environments and help with the automation, support, and strategy of NMDP's emerging cloud and DevOps practices. This position also participates in a 24/7 production support rotation with an emphasis on system reliability and excellent customer service. We have preference for candidates local to the Twin Cities with easy access to meet on site at our World Headquarters in Downtown Minneapolis.
ACCOUNTABILITIES

NMDP Application, integration, and web server architecture and administration:

• Leads life cycle efforts to analyze requirements, design, evaluate, automate, and implement new middleware technologies and services. This includes working closely with IT development teams, users as well as vendors to define, implement, and maintain the best business solution.
• Drives operational efficiency by automating manual processes across supported applications.
• Architects, installs, configures, monitors and upgrades cloud and on-prem application and web server infrastructure. Provides daily administration duties for the application environments including support for developer tools.
• Monitors system performance, usage trends, and upcoming projects to do performance tuning and capacity planning.
• Ensure proper security infrastructure and configuration are in place and maintained.

COTS (Commercial Off the Shelf) System Administration, support, and troubleshooting:

• Administer security and configuration settings within COTS software as appropriate.
• Support the installation and configuration of COTS environments and applications.
• Design, Coordinate, Perform and implement COTS upgrades and new releases.

Support and Troubleshooting:

• Troubleshoots and provides service for support requests, incidents, and problems.
• Works with team members to improve overall support initiatives.
• Provides 24x7 on-call support for supported system problems.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

Knowledge of:

• Experience with Kubernetes.
• Experience working with cloud integration platforms - API Gateway, SQS and Amazon MQ.
• Experience with observability platforms such as Dynatrace, CloudWatch, Datadog and Splunk.
• Experience with enhanced monitoring capabilities such as open telemetry, distributed tracing, and log monitoring.
• Experience designing, implementing, or operating AI agents or agent-based automation solutions in production environments.
• Supporting and configuring Windows, Unix/Linux, and Java.
• Familiar with cloud and on-prem Database platforms such as PostgreSQL, RDS, Oracle or MS SQL.
• Familiarity and experience working with CI/CD pipelines.
• Scripting technologies - PowerShell, Ansible, Git and Puppet.
• Experience with APM or Infrastructure monitoring platforms.
• Experience in middleware integration technologies - IIS, Tomcat, WebLogic, WebSphere, IBM MQ, WSO2 or MuleSoft.
• Knowledge of authentication and authorization protocols (OAuth, JWT).
• Understanding of Databases, network, storage, virtual environments, and containerized applications.

Ability to:

• Excellent written and verbal communication skills.
• Deliver automation solutions and infrastructure as code.
• Strong interpersonal and organizational skills. Experience evaluating, installing, and supporting development environments and tools.
• Demonstrate success in working both independently and in a team environment.
• Demonstrate strong analytical and creative problem solving.

Education and/or Experience:

• Bachelor's degree in computer science, Management Information Systems, or related field. Equivalent related experience and/or education may be substituted for degree requirement.
• Two or more years' work experience in a position with general Platform system administration and/or COTS administration and support.

#LI-DNI