At Altra Federal Credit Union, we believe in people helping people. As a member-focused credit union, we’re committed to providing exceptional service and financial solutions that empower our members to reach their goals. Join a team that values integrity, community, and genuine connection! We are currently hiring a Financial Services Representative at our La Crescent, MN location!

The Financial Services Representative serves as a first point of contact with our members, providing support for a wide range of financial needs. This role combines customer service, product knowledge, and problem-solving skills to deliver outstanding member experience – whether assisting with transactions, opening new accounts, or offering financial guidance.

Key Responsibilities:

• Serve as a primary point of contact for members, providing expert guidance on financial products and services.
• Analyze members’ needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options.
• Assist with loan applications via phone, fax, internet, and in-person, account openings/closings, and digital banking tools / e-services products (mobile deposit, bill pay, online banking, online account opening, etc.).
• Assist members with self-service technology (kiosks, ATM, Sam-e / iTM).
• Provide Notary services.
• Stay up to date on industry trends, regulations, and new credit union offerings.
• Education members on financial literacy and help them make informed decisions about their finances.

Qualifications:

• High school diploma (or equivalent) required.
• Minimum one (1) year of banking, financial services, customer service or retail experience is required.
• Strong knowledge of credit union products, lending processes, and digital banking tools.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills with a passion for helping people.

Availability:

• This position is 40-hours a week, Monday through Friday.
• Typical hours are 8: 30 a.m. to 5: 30 p.m. There may be some opening and closing shifts on a rotational basis required.
• After completion of training, you will join a Saturday rotation working one Saturday every other month from 7: 45 A.M. to 12: 15 P.M.
• Will require some flexibility within these hours, as needed.

Pay and Benefits:

• Competitive starting rate of $18.00+/hour and participation in a monthly incentive plan.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k).
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• Minimum one (1) year of banking, financial services, customer service or retail experience is required.

• Strong knowledge of credit union products, lending processes, and digital banking tools is preferred.

Education

• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.