Located in Duluth, Minnesota, ALLETE is the parent company of Minnesota Power, Superior Water Light & Power, BNI Energy, New Energy Equity, ALLETE Renewable Resources, and ALLETE Clean Energy. We deliver affordable, reliable energy services in the upper Midwest. Each ALLETE company plays a unique and significant role in our sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

This position will report in person to either Duluth or Cloquet, MN. This position may allow for hybrid work following an on-site training period AND satisfactory execution of job objectives, consistent with the company's alternative work arrangements policy.

RESPONSIBILITIES:

• Coordinate and participate in work related activities for departmental staff to meet schedules and operational requirements
• Resolve customer questions, complaints, and requests, involving policy interpretation based on knowledge of the organization, products, and related services and policies
• Serve as a liaison between customers, contractors, and departments to provide schedules of work activities
• Gather and review/analyze information to prepare reports, generate work tasks, or make recommendations to Supervision and Scheduling
• Maintain and assure appropriate and timely record keeping
• Serve as resource to others internally and externally on department activities

REQUIRED EDUCATION & EXPERIENCE:

• High school diploma or equivalent PLUS three years or more related experience
  OR
• Bachelor's degree
  
  • Job related work experience preferred but not required

SPECIAL REQUIREMENTS:

• This position will report in person to Duluth, MN
• Possession and maintenance of a valid driver's license is preferred, as travel may be required
• Demonstrated Knowledge of Customer Care & Billing (CC& B), GIS, VXfield, and other Department related systems or the willingness and ability to learn
• Past experience with job planning and scheduling, MAXIMO, and/or inventory management preferred
• Effective interpersonal and communication skills required to establish and maintain internal and external working relationships
• This position may be subject to assessment of skills, job match and/or aptitude

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

This job posting will be available for application until the position has been filled OR the posting close date noted herein, whichever date is earlier.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled

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