Technical Support Specialist

Posted: Sunday, 27 October 2024
Valid Thru: Tuesday, 26 November 2024
Index Requested on: 10/27/2024 19:13:53
Indexed on: 10/27/2024 19:13:53

Location: Wixom, MI, 48393, US

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Zeiss Group is hiring!

Description:

Primary Duties and Responsibilities:

  • Product and Department Support
    • Implement and introduce new products to the field including documentation development.
    • Report on all products and point out possible problems and potential pitfalls of the product.
    • Propose solutions to product and field issues.
    • Provide technical information and reports that will be used as the basis for tech updates and bulletins on products and product issues.
    • Support the Tool Logistic Coordinator in purchasing and calibrating proper tooling
    • Track and participate in all ISO 9000 procedures and internal audits.
  • Customer Support
    • Interaction with customers requesting support for unplanned services
    • Provide expert advice by defining problem statement and solution path.
    • Identify the most suitable service engineer, tools, test equipment and parts for a given problem.
  • Employee Support
    • Interaction with service engineers remotely or onsite to provide technical advice, secure expert advice from others and monitor the service call until repair service is finished.
    • Provide technical training and expertise on products as requested.
    • Handle projects and retrofits, including RFQ, site surveys, installation and final acceptance as required.
  • Escalate calls per company procedures.
  • Support of Technical Support Management to meet key departmental objectives.
  • Perform other duties and responsibilities as assigned by the supervisor
  • Demonstrate ZEISS Core values (Serve, Empower, Act, Win).
  • Foster and reinforce company initiatives, policies, and procedures.


    • Associates or technical degree preferred in an engineering or related field.
    • Experience in the field of technical support and / or software application of a minimum of 4 years required. Equivalent experience in the field of technical engineering accepted.
    • Must be able to read and understand electrical schematics.
    • Must have excellent verbal and written communication skills.
    • Must have excellent problem solving skills with the ability to work independently from problem statement to solution.
    • Proficient in the use of standard tools including PC, MS Office (Word, Excel, and PowerPoint required, SAP, SAP-CRM.)
    • Requires effective verbal and written communication skills
    • Ability to multi-task and handle multiple assignments simultaneously.
    • Customer focus to drive customer satisfaction.
    • Above average ability in the following skills:
      • Problem solving/troubleshooting.
      • Self-motivation.
      • Time management.

    Responsibilities:

    Please review the job description.

    Educational requirements:

    • high school

    Desired Skills:

    Please see the job description for required or recommended skills.

    Benefits:

    Please see the job description for benefits.

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