Job Responsibilities

· Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities

· Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interest and needs

· Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store

· Processes customer transactions efficiently using the POS and online systems include sales, returns, exchanges, etc. in accordance to authorized procedure

· Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales

· Performs markdown and other promotional activities as needed

· Responsible for stock replenishment and adhering to visual brand standards

Qualifications:

· Excellent selling skills

· Ability to communicate effectively with customers and fellow employees

· Ability to receive feedback and take action when appropriate

· Ability to follow written and verbal instruction and meet deadlines on projects/tasks

· Flexibility and adaptable to change

· Knowledge of Lands’ End merchandise is strongly preferred

· Availability and flexibility to work varied hours to support the needs of the business

· Ability to stand for long periods of time

· Ability to lift boxes up to 40 lbs.

· Must have weekend availability as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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