Loss Prevention Specialist

Responsible for receiving, investigating and recommending settlement of fraud claims involving members, including, but not limited to use of credit cards, ATM transactions, cash and check transactions and loan accounts by performing the following duties personally or through subordinates. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned. The Credit Union reserves the right to modify, amend or eliminate the described functions, tasks and responsibilities of this position at any time when the circumstances warrant such a variation. Receives information from Credit Union departments, other financial institutions and law enforcement agencies regarding suspected fraud cases. Conducts interviews to gather information relating to fraud investigations of losses or potential losses. Contacts Members by phone. Compile detailed reports on fraud cases and collaborates with law enforcement. Prepare written reports. May represent the Credit Union at legal proceedings regarding suspected fraud cases. Testify in civil or criminal proceedings. Implement or monitor processes to reduce financial losses. Recommend new or improved processes to reduce risk exposure. Maintain documentation or reports on incidents. Recommends accounts to expense as losses Receives, processes and answers applicable fraud related subpoenas. Completes regulatory reporting requirements in accordance with NCUA Rules and Regulations, preparing criminal referral forms when necessary. Assists and supports branch offices when potential fraud or loss situations occur. Prepare and review regular fraud loss reports. May be able to assist with bond claims. Attends meetings, seminars, etc. to expand expertise and maintain professional contacts. Organize in-house seminars as well. Review film footage for suspected fraud. Assists in training of staff regarding fraud and loss prevention. Communication with staff on the telephone on potential fraud. Prepares correspondence with members, law enforcement agencies, etc. regarding fraud cases. Continues professional development through professional organizations, educational courses, books and professional journal publications. Counsels members on proper use of Credit Union products and services.