The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

The Dockhand is responsible for assisting the marina team in order to serve marina customers and guests by performing a variety of tasks including but not limited to general operation of the docks and assisting boaters. The Dockhand must work to maintain a safe and clean environment throughout the harbor and marina facilities.

*Seasonal position through October 31st

Essential Duties and Responsibilities

• Provide SHM members with the best experience possible
• Greet all customers in a manner that expresses a kind, courteous and professional character
• Fuel dock attendants assist boaters in docking and securing boats coming in to refuel. Assists in the pumping out of blackwater waste tanks at the dock. Acts as a shopkeeper, maintaining the ship's store and processing transactions.
• Maintain and clean fuel dock, ships store, restrooms, docks, walkways, grounds and other areas designated by management
• Ensure docks and equipment are operational at all times
• Continually observe, monitor and operate the pump out station within established policies regarding sanitation and accident prevention.
• Provide customer service and assistance for fuel dock and dock store purchases, including handling cash, credit and internal account processing.
• Responsible for re-stocking and maintenance of dock store inventory, including consumables. Keep displays neat and organized.
• Perform regular general clean-up/maintenance of fuel dock: fuel hoses properly stored and ready for use, dock clear of debris and unnecessary items and equipment, trash emptied regularly, and trash disposed of in accordance to environmental and OSHA regulations.
• Perform regular general clean-up/maintenance of dock store: sweep/mop floors as necessary, empty trash regularly, keep counter tops, window areas and display areas wiped clean and clear of debris, ensure presentable and customer-friendly store atmosphere, etc.
• Check in / out of transient boaters- process transient transactions. Communicate with dock master any transient needs.
• Police grounds and parking lot to keep free from debris.
• Comply with OSHA regulations, environmental regulations, and adhere to all site rules and expectations
• Availability to work overtime when required
• Ability to work evenings, weekends and holidays
• Other duties as assigned by the Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• Ability to work safely around the water
• Must be able to swim
• Ability to lift 30 pounds
• Experience with cash handling and POS systems
• Basic boat handling skills preferred
• Previous marina experience preferred
• Previous customer service experience preferred
• Any skills considered standard that a Fuel Dock Attendant should possess

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities to meet teammate or member needs
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
• Manages difficult or emotional customer situations with grace and tact
• Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
• Problem Solving – Identifies problems and reports them to the immediate supervisor promptly; Gathers information and passes it through to the immediate supervisor; Put forward alternative solutions; Works well in a group problem-solving situation; Uses reason even when dealing with emotional topics
• Accountability & integrity: Accepts responsibility for own actions; Follows through on commitments
• Adaptability & resilience: enthusiastically embraces change and is willing to learn new skills
• Computer-adaptable to learning new programs and processes

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https: //shmarinas.com/hr-disclosures/. #marinacareers