GENERAL ROLE

The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the other teams. He/She is responsible for all physical and the corporate software product flows and ensures that the store stock is constantly accurate and well-organized, in strict respect of the Group procedures.

The Stock Operations Manager successfully manages all the operations activities, leading and supporting the development of their team with highest integrity, actively embodying Hermès culture and values.

MAIN RESPONSABILITIES

Team and transversal management

• Manage the stock controller and organize the day-to-day work;
• Set objectives and do the appraisal for the year and provide regular feedbacks;
• Train, coach and develop;
• Liaise with the Store Manager, Sales & ; Service Manager, Sales Team whenever relevant;
• Liaise with corporate: be the entry point at store level for all questions and issues related to the stock;
• Assign corrective actions to store team members in case of stock related issue;
• Contribute actively to team meetings organized by Store Manager and during morning briefing to report on operational issues and stock related KPIs.

Day-to-day operations and controls for a perfect stock accuracy

• Manage, supervise and support the team on processing all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows;
• Monitor and organize /perform the cancellation and reintegration into available stock of expired reservations;
• Supervise Follow-up and correct negative stocks;
• Manage detective / shop soiled products.

Stock takes & cycle counts

• Plan and ensure an appropriate preparation of stock takes and cycle counts;
• Contribute to scanning and investigations;
• Produce the final report for Finance Department;
• Propose actions to improve future stock takes results and reduce shrinkage

Maintenance & security

• Monitor and organize the boutique day-to-day in order to ensure timely interventions and quality controls;
• Manage external security agents, in coordination with the Store Manager.

Define and implement an optimized organization of storage

• Define, implement and communicate storage best practices and processes in line with the business needs and internal rules;
• Proactively perform adjustments whenever necessary to adapt to changing needs.

Stock related procedures

• Be responsible for the appropriate application of storage rules, stock procedures and best practices;
• Be the store's key user and trainer on stock-related processes: train new comers on processes & tools, communicate on any evolution, support the team on any issue;
• Raise alerts if needed and propose action plan / corrective actions to optimize flows, simplify day-to-day operations and facilitate the work of store team.

Replenishment flows

• Liaise with your Store Manager to pull the right products;
• Manage replenishment processes, in coordination with the Store Manager, through analyzing stock levels, future/pending deliveries and sales;
• Help store management to monitor overall stock and prepare purchase.

PROFILE

• Bachelor and Master Degree, preferably with a analytical focus;
• Very organized, rigorous and reliable, proactive and able to organize the work of the team and to anticipate;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: in a stock and managerial position, preferably with international and luxury fashion retail experience;
• Proficient with Excel / IT tools;
• Service-oriented, proactive to propose improvements and support other team members;
• Have strong management skills, ability to lead and motivate a team and drive performance;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.