GENERAL ROLE

Hermès Senior Sales Associate will be in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring our customers to dream and overcoming their expectations, in line with Hermès standards of excellence.

MAIN RESPONSABILITIES

The Senior Sales Associate is responsible for:

• Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience.
• Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients.
• Lead complex sales and clients' requests, manage complaints, assist them throughout the entire customer journey including after sales activities.
• Actively contribute to business development through proposal of commercial actions.
• Collect and update client data, in accordance with privacy policy and company procedures.
• Support operation tasks, be aware of company procedures and systems and ensure compliance.
• Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.

PROFILE:

• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: strong experience in the direct sales to clients, preferably in a luxury good boutique.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of an innovative retail project, for which is required passion, motivation for selling and a strong aesthetic sense.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.