GENERAL ROLE

The Junior IT System Administrator will be mainly involve resolving user issues by phone, remote access and onsite. He/She will deploying new devices, managing active directory accounts, deploying Security patches and creating IT procedures for users.

The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses and 2 Headquarters.

As consequence travels are required. The role will be based in the Milano Head office.

MAIN RESPONSABILITIES

-Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites.

• Qualify and resolve user issues in an accurate timely manner;
• Configure and deploy new equipment (laptops, desktops, iOS devices, printers and retail devices);
• Debugging depending on applications/hardware errors. Testing activities for workaround or problem fixing;
• Create "how to" guide for common end-users' issues;
• IT Security: Monitoring and deployment of security patches on different company's assets;
• -Manage Active Directory accounts;
• -Maintain inventory of user devices;
• -Liaise with external suppliers and Headquarter IT teams based in Paris;
• IT inductions to newcomers.

PROFILE

• Bachelor Degree, preferably with an IT focus;
• Fluency in Italian and English. French will be considered an advantage;
• Professional background: At least 1/2 years of experience in a similar role, understanding of IT processes apply to Retail is a plus;
• Good level of experience of users supporting;
• Office Support (Microsoft Windows, Office 365 application, Active directory);
• TCP/IP networking / Wi-Fi understanding;
• iOS devices and MDM Management;
• Good Cybersecurity awareness;
• Methodical and logical approach, problem-solving skills;
• Strong organizational skills;
• "Can do" attitude;
• Even-tempered with ability to continuously multitask;
• Eager to grow;
• Able to collaborate & adapt to different level of IT knowledge within the company;
• Ability to work under own initiative and part of a team.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.